Terms of service

TERMS AND CONDITIONS OF THE WEBSITE AND ONLINE SHOP ELVISKRUZE.COM

SIA Ieroči Lāčplēsis KI, legal address Centrāltirgus iela 3 k-6, Riga, Latvia, LV-1050, telephone +371 20219148, e-mail: info@elviskruze.com (hereinafter referred to as EC, We, Us, Our, Us), provides the website elviskruze. com (hereinafter referred to as the Website) shall provide the content and services in accordance with the terms and conditions, delivery terms, return policy and other terms and conditions set out on the Website and forming part of these Terms and Conditions (hereinafter referred to as the Terms). The Website serves as a remote shopping site that enables any natural or legal person (hereinafter referred to as the "Buyer", "You", "Your", "Your") to browse and order Our goods in accordance with the Website Terms, and serves as a platform for communication with You and a source of information on all matters related to Our goods and services.

EC reserves the right to make changes to these Terms without prior notice, so please always read them carefully and carefully before placing Orders on www.elviskruze.com. Any changes to the Terms made after the Buyer has placed an order will not affect the order unless such changes are required by law. The Website contains the latest version of these Terms, with the date of editing indicated at the end of the document. We recommend that you keep a copy of the Terms for future reference. The Terms are binding on every user of the Website. If you do not agree to any changes to the Terms (including the Privacy Policy), you should immediately discontinue using the Website.

If you are under the age of 16, in order to use this Website or any of the services on this Website, you must inform your parent or guardian of our Privacy Policy.

By visiting and using the Website or placing an order for goods and/or services available on the Website (hereinafter referred to as "Order"), the Customer acknowledges that he/she has read, understands and agrees to be bound by the Website Terms and Conditions and Privacy Policy and such mutual agreement shall be deemed a Distance Contract and shall be subject to the laws of the Republic of Latvia, including but not limited to Directive 97/7/EEC of the European Parliament and of the Council on the protection of consumers in respect of distance contracts, the Law of the Republic of Latvia "Consumer Rights Protection Law", the Regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts. "

The Contract between Us and the Buyer shall come into force when the Buyer has read the description of the selected goods on the Website, has selected the Goods, has completed the Shopping Cart, thereby confirming that the Goods meet the Buyer's requirements, has agreed to the Terms and the Privacy Policy, has made payment for the Order and has received the Order.

Privacy

We take care of the privacy and personal data protection of our Customers, respecting the right of the Customers to the lawfulness of processing of personal data in accordance with Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and other laws and regulations in force in the Republic of Latvia, binding instructions and regulations issued by the responsible authorities in the field of privacy and data processing.

The EC Website processes your personal data in different ways, depending on whether you make purchases on the Website, subscribe to our newsletter or send us a message about a matter of interest to you.

By signing up to receive newsletters, information about discounts and special offers, You agree that We process Your personal data: e-mail, for the purpose of sending You information. Your personal data: the contact details (email or telephone number) that you provide in the Order Form. Your personal data in connection with the transmission of such commercial information is processed only by the EC and our partners, the email and text messaging platforms, to whom the minimum necessary amount of personal data is transferred. Your personal data is processed for this purpose until you withdraw your consent to receive commercial communications or until the need to retain evidence of consent ceases. You may opt-out of receiving commercial communications at any time by sending a request/notification to the following email address: info@elviskruze.com or by using the automated opt-out option provided in the commercial communication by clicking on the unsubscribe link at the end of the relevant commercial communication (email, SMS).

If you place an Order for goods on our Website, we need to receive and process the personal data provided in the Order Form for the purpose of concluding the Distance Contract. If you do not provide your personal data, you will not be able to enter into a Distance Contract. Information relating to the conclusion and performance of the Distance Contract, including communications with you, will be stored as evidence that the Distance Contract has been concluded and performed. EC retains this information based on its legitimate interest in protecting its rights and interests in the event of a dispute and its statutory obligation to retain information about its business activities. Your personal data in connection with the conclusion and performance of the Distance Contract is processed by the EC and our authorised partners for order delivery, IT and payment platforms (payment processing is provided by PayPal). The minimum necessary amount of personal data is transferred to the cooperation partners. Your personal data is processed for this purpose until the expiry of the data retention period provided for by the legislation of the Republic of Latvia or the limitation period for bringing legal action, whichever occurs first.

By submitting an application for contact with you, you consent to the processing of your personal data (name, e-mail and telephone number and message) provided in the application form for the purpose of contacting you about your request.  Your personal data will be processed by the EC in relation to your request. Your personal data is stored for this purpose for as long as your request is processed or until both parties are engaged in further cooperation.

The EC takes all reasonable measures to protect the security of your personal information against theft, loss, misuse, unauthorised access, alteration and damage. EC shall never use or share any information obtained and provided to EC by the Buyer. Nor shall the EC sell or rent the Buyer's contact information to other market participants. The EC shall not request or process the Buyer's sensitive personal data.

Please be advised that we use cookies on this website to provide you with a more convenient and better user experience. By clicking on the '' I agree'' button, you confirm that you agree to the use of cookies. We invite you to read our Privacy Policy in the "Privacy" section. You will find it at the bottom of the home page of www.elviskruze.com

Contact

SIA Ieroči Lāčplēsis KI, registered office at Centrāltirgus iela 3 k-6, Riga, Latvia, LV-1050

Phone no.: +371 20219148, e-mail: info@elviskruze.com

Right to purchase

In order to use Our services made available to You on this Site and to ensure accurate performance of the services You will be required to provide correct, accurate and up-to-date information about Yourself: Your contact details, delivery address and other information as specified. In addition, you will be required to provide information related to the payment of the transaction.

The Site is accessible to any natural or legal person who complies with and abides by the Terms and has a valid bank credit/debit card or payment method that is accepted for purchases on Our Site, more information on payment methods can be found in the "Payments" section at the bottom of the home page of www.elviskruze.com. Products purchased by the Customer are for personal use only or as a gift and may not be resold, used for commercial purposes or for any other commercial gain. In addition, the EC reserves the right to limit the quantity of delivery to a single Buyer or delivery address.

By placing an order on our Website and providing the requested information, the Customer agrees to these Terms and the processing of the personal data provided by him/her to the extent necessary for the proper execution of the order, the administration of payment, the handling of claims and the fulfilment of warranty obligations and confirms that he/she has read the description of the goods and/or services selected and that it meets the requirements set out by the Customer.

The Customer shall not be entitled to purchase the goods available in the Online Shop www.elviskruze.com if he/she has not read or does not agree to the Terms and Conditions and other binding terms which are an integral part of these Terms and Conditions.

Accuracy of information

In providing information on the Website, We use reasonable endeavours to ensure that any information available on the Website is accurate. However, in the event of changes to information relating to products (description, packaging, composition), the EC cannot guarantee that the Website is fully updated at all times and that all information on the Website is accurate, complete and up to date. The information and notices on products are not intended to diagnose, treat or prevent any disease or ill health.

We will not be liable for any loss or damage arising from your reliance on this information or the reliance of anyone to whom you have communicated it. The views expressed by our users are those of those users and do not reflect our views. If you discover any inaccurate information, please let Us know and, if We agree, We will endeavour to correct it as soon as possible.

Placing and accepting an order

You do not need to be a registered Buyer to place an Order with www.elviskruze.com.

By placing an Order at www.elviskruze.com, the Customer provides the requested information, agrees to the Terms and Conditions and to the processing of the personal data provided by the Customer to the extent necessary to ensure the fulfilment of the Order in accordance with the laws and regulations.

The Terms are available in Latvian and are accessible to the Buyer at any time on the home page of our Website - in the "Terms" section at the bottom of the home page.

To start an Order, locate the products you wish to order. Read the description of the product and/or service you have selected. If it meets your requirements and needs, add the products to your shopping basket by clicking the '' Add to basket'' button. You can view the items in your shopping basket in the " Shopping basket" section. All products you select and add to your shopping cart are non-reserved and can be purchased by other Customers.  If you wish to place an Order for the products in your shopping basket, click on the ''Checkout'' button.

It is your responsibility to follow the steps of the Order process, completing or checking the information requested at each step.

To ensure accurate Order fulfilment, you will be required to provide accurate information about yourself: for Buyer information, sale and delivery, Buyer identification - name; telephone number; email address; delivery address: district / region / municipality, town / village; street / house name; house number / block; apartment number; postcode.

If you wish to use and save the personal data you have provided for a future Order, you must confirm this by ticking '' Save information for next time''. You will not be required to enter this information when placing a repeat Order.

It is not possible to purchase gift vouchers on our website.

Discounts or vouchers can be used on this Website and can be obtained by following EC social accounts or by participating in events where they may be posted.

Discount or voucher codes (e.g. discount code vouchers, newsletter bonuses, etc.) must be entered before the order is completed and payment is made. Multiple discounts and discount vouchers cannot be combined.

If you have not made immediate payment for the products in your shopping cart, an automatic reminder will be sent to the email address and or phone number you provided in your application within 24 hours for the products in your shopping cart.

If you wish to proceed with the checkout of the products in your shopping basket, please click on the "Checkout" button. You will need to double check the delivery address you have selected. If you wish to change it, press the ' Change' button and you will be returned to the original position where you previously entered your delivery address. Enter a new and/or correct delivery address. By clicking on '' Continue to delivery options" you will be taken back to the position to check the delivery address again and to check the delivery costs of your Order.

 Please note that delivery is made to the address indicated by the Buyer within the territory of the Republic of Latvia and is made only on working days. If you wish to receive the goods outside the territory of Latvia, please contact our consultants at info@elviskruze.com

To proceed to the checkout of the goods in your shopping cart, please click on the "Checkout" button. By clicking the "Checkout" button you will be redirected to the payment processing platform PayPal, where you can pay for your order securely. The PayPal platform allows you to pay with Swedbank, SEB, Luminor (Nordea) and Citadele online payments. Depending on the payment method you choose, you will be asked for information related to the payment of the transaction, such as your payment card details or your bank account number. The personal data required for the payment is passed on to our authorised processor PayPal. By clicking on the "Pay" button, you ensure payment of your Order.

After payment of your Order, an Order Confirmation e-mail will be automatically sent to the e-mail address provided in your application, which is for information purposes only. It will contain all the details you have provided in the application form and the details of the Order you have placed. This email serves as confirmation that we have received your Order.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, or in the event that there are delivery restrictions for a particular item, such as the item ordered being unavailable or subject to requirements and/or standards imposed by the manufacturer or by the laws and regulations of the Republic of Latvia. We will contact you as soon as possible in such cases and refund the relevant amount to your credit/debit card within 10 working days from the time you are informed that the goods have become unavailable.

We shall not be liable to the Buyer or any third party if We withdraw any products from the Site and cease to sell them.

Products

Unless expressly stated otherwise, We are not the manufacturer of the products listed on the Website. EC does not make any misleading representations to the consumer about the efficacy or other characteristics of the goods.

Prices of goods

All prices on the Website are quoted in euro (EUR). The price includes the rate of value added tax or other sales taxes, if any, provided for by the applicable laws and regulations.

Payments

We take care to keep our website secure. The movement and security of electronic payments is provided by Maksekeskus AS. Data movement is encrypted and protected by SSL protocol and all card security requirements are met. If SSL technology is activated, you will see a lock at the top left of your browser, you can click on it for information about registering an SSL digital certificate. You will also notice that when you look at the location (URL) field at the top of your browser, you will see "https:" instead of the usual "http:". This means that you are in safe mode.

You can pay for your Purchase on our Website using Swedbank, SEB, Luminor (Nordea) and Citadele online banking.

It is also possible to pay for your order by online banking transfer to the bank account indicated on the invoice. In this case, the order will be processed as soon as the funds are received in the account.

Our Website provides an additional security feature at the time of purchase - 3D Secure. This security system includes an additional authorisation with the issuing bank during the card payment process, thus protecting your payment card account from unauthorised use when you are shopping.

Before placing an Order, please always check that your payment card is valid, that Internet payments are activated, that you have sufficient funds to pay for the Order and that you do not exceed the spending limit set by you or your bank. If your payment card issuer refuses to authorise payment to EC, we will not be liable for any delay or non-delivery of your Order.

Please only use payment cards that belong to you when making payments.

Delivery

We accept, process and fulfil orders for all goods available on the Online Shop, and we may deliver goods ourselves or through our authorised delivery partners (hereinafter referred to as "Couriers").

Delivery is made only within the territory of Latvia. If you wish to receive goods outside Latvia, please contact our consultants at EK.veikals@gmail.com          

Delivery is free of charge in the territory of Riga, regardless of the amount and/or weight of the Order.

Delivery in the rest of Latvia is made via Omniva parcel machines.

Deliveries are made only on weekdays from 10 am to 8 pm. When placing an order, please note the available delivery times and specify a delivery address where it will be possible to accept the order within the delivery time. The delivery address must be given accurately.

Please note that delivery is only to the staircase in apartment blocks, and to the front door or the entrance to the yard in private houses.

Prior to delivery of the Goods, the Courier will send the Buyer an information message indicating the time interval within which the Courier will deliver the Goods. On the day of delivery, the Courier will contact the Buyer to inform the Buyer of the time of delivery of the Goods. EC reserves the right to change the time of delivery of the Goods by notifying the Buyer in advance.

#1

The Buyer must produce proof of identity (passport or identity card to identify the Buyer) at the time of delivery of the Goods. The Buyer undertakes to collect the Goods in person. In those cases where the Buyer is unable to do so in person, but the Goods have been delivered to the address indicated on the basis of the information in the Buyer's application, the Buyer shall not be entitled to make any claim against the Seller on account of the delivery of the Goods to an unsolicited person. If the Buyer has nominated a recipient other than himself, the Buyer agrees that evidence of the signature of the nominated recipient is evidence of delivery and performance of the Order by Us.

#2

Upon delivery of the goods, the Buyer must present an identity document (passport or identity card to identify the Buyer). The Buyer undertakes to collect the goods in person. In those cases where the Buyer is unable to do so in person or the delivery address is incorrect or incomplete, making delivery impossible. The delivery periods specified in the Conditions may be extended and the Order shall be re-delivered after the Buyer re-commits to be present at the specified time and place. The Buyer may be charged an additional delivery fee for redelivery of the Order.

The Buyer must accept the Goods independently. At the time of delivery of the Order, the Buyer is obliged to check with the Courier its conformity and quality and to sign the documents related to the execution of the relevant Order (delivery note, delivery document). If the Buyer discovers that the packaging of the Goods delivered is defective (torn packaging label, damaged packaging or other external damage), the Buyer shall be obliged to indicate this in the delivery document (Seller's copy) and shall immediately report such discrepancies to Us at info@elviskruze.com , so that We may contact You. Otherwise the Goods will be deemed to have been delivered properly and without defects.

The Goods shall be the Buyer's responsibility from the time they are delivered by the Courier to the address given to Us by the Buyer.

If delivery is delayed for any reason beyond Our control, We will contact the Buyer as soon as possible to inform it and We will take steps to minimise such delay. If We do so, We will not be liable for any delay caused by the event, but if there is a significant risk of delay, the Buyer may contact Us to cancel the order and We will provide a refund of the amount paid by the Buyer for the goods ordered for goods which You have not received.

The delivery times available on the Site are estimates and may only be used as a guide to the delivery of the Goods and are calculated from the time of receipt and processing of Your order. In any event, we will deliver the goods no later than 5 working days from the date we accept and process your order.

We invite you to read the information on the order fulfilment and delivery procedure in our Terms of Delivery, under "Terms of Delivery". You will find them at the bottom of the home page of www.elviskruze.com.

Exchanges and Returns. Right of withdrawal.

Each issue relating to the return of orders placed and delivered by the Buyer shall be dealt with separately and in accordance with a simplified procedure.

The Buyer, a natural person, shall have the right of withdrawal in accordance with Cabinet of Ministers Regulation No. 255 "Regulations on Distance Contracts". The Buyer may exercise the right of withdrawal in respect of Goods purchased at www.elviskruze.com within 14 days of the Goods coming into the Buyer's possession (when the Goods are delivered by a courier or EC representative) by completing the Withdrawal Form available here. The Goods with the completed Cancellation Form may be sent by post or courier to the EC Shop at Katrīnas dambī 16, LV-1045, Riga or you may come in person to return the Goods and complete the Cancellation Form.

For information on the Buyer's options regarding the return, exchange and termination of the Contract and the relevant conditions, we invite you to consult our Return Policy under "Return Policy", which you will find at the bottom of the homepage of www.elviskruze.com.

User's Obligations

When accessing or using the Website, You must comply with the Terms and Conditions set out herein and any specific warnings or instructions published on the Website regarding access or use. You must act at all times in good faith and in accordance with law and custom. You must not make any changes or modifications to the Website, the content contained therein or in any way interfere with the operation or functional integrity of the Website and, in particular, you must not attempt to circumvent security, make any modifications, hack into or otherwise interfere with the Online Shop or any computer system, server, router or any other device connected to the Internet. You are responsible for ensuring that your computer system meets the essential technical specifications required for the use or enjoyment of the Online Shop and is compatible with the Online Shop.

Without limiting the generality of any other provision of these Terms and Conditions, if You willfully or negligently breach any of Your obligations under these Terms and Conditions, You will be liable for all loss and damage which such breach may cause to Us, Our partners or licensors.

Limitation of liability

You agree that, to the fullest extent permitted by applicable law, the EC shall not be liable in any way (whether in contract, negligence or otherwise) for any interruption or error arising out of your use of this Website.

We cannot guarantee that the Online Shop will be uninterrupted, error-free or error-free, nor do we have the right, without prior notice, to suspend, interrupt or modify the operation of the Online Shop (in whole or in part) and, accordingly, we accept no liability for any failure or error or malfunction of the Online Shop. We cannot and do not warrant that any content posted on the Online Shop is free of viruses and/or other code with infectious or destructive properties. You are responsible for taking sufficient measures and virus checks (including anti-virus and other security checks) to meet your specific input and output security and reliability requirements.

EC shall not be liable for any indirect, special, incidental or consequential damages (including lost profits) arising out of or in connection with the Website or Your use of (or inability to use) the Website, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if We have been advised of the possibility of such damages.

Copyright claims

All content (including graphics, photographs, images, video, text), materials and information on this Website, as well as marketing materials used to promote the Website and products on the Website on third party resources are the property of EC.

Your use of our Site and its Content does not entitle you to any rights in respect of copyright, design, trade marks and all other intellectual property and material rights relating to the Content of the Site, including the Site software, all HTML and other code on the Site. All such Content, including third party trademarks, designs and intellectual property rights referred to or displayed on this Site, is protected by national intellectual property and other laws and international treaty provisions. You are only permitted to use the Content as expressly authorised by the EC and/or third party licensors. Any reproduction, republication in whole or in part of the Content for any host or commercial purpose is prohibited and is not permitted without our consent. You may make copies of the Website Content solely for your personal, non-commercial use and information. You must retain any copyright or other intellectual property notices contained in the original material on any copies of the Content made in any format.

Compensation and dispute resolution

You agree to indemnify, defend and hold Us harmless from and against any damage, loss, damage or expense, and to pay for legal fees, arising out of any claim, action or proceeding brought by a third party due to or relating to a breach by You of these Terms and Conditions, errors in any representations or warranties made by You or Your use of this Website.

The Parties shall endeavour to resolve any dispute relating in any way to Your use of this Website or arising out of the performance, interpretation or termination of this Distance Agreement by mutual negotiation.

If the parties are unable to resolve the dispute amicably, then either of the parties shall have the right to refer any disputes, disagreements or claims to any of the courts of the Republic of Latvia, but the consumer shall also have the right to apply to the Consumer Rights Protection Centre at 157 K. Valdemāra Street, Riga, Latvia, LV - 1013.

In the event of a dispute between the EC and the consumer regarding data protection issues, either party shall have the right to apply to any of the courts of the Republic of Latvia, but the consumer shall also have the right to apply to the Data Protection Inspectorate, Blaumaņa iela 11/13-15, Riga, Latvia, LV - 1011.

General rules   

You agree that these Terms and Conditions constitute the entire and entire agreement between you and EC with respect to your use of this Website and its content.

The EC reserves the right to amend and update these Terms and Conditions at any time by posting the relevant changes on the Website and indicating the date of the last change. Any changes made to these Terms and Conditions shall be effective immediately upon posting. You agree that by continuing to use the Website after such changes have been made, you signify your acceptance of all changes. EC reserves the right to cancel or revoke any rights granted by these Terms and Conditions. You must comply with any such revocation or modification from the time it is made, including, if necessary, by discontinuing use of the Website in any way.

Nothing in these Terms shall be construed as creating a partnership or other form of joint venture between you and EC. Where the EC is unable to enforce compliance by you with these Terms and Conditions, this shall not affect our full rights to require compliance with them before or after. If any provision of these Terms and Conditions is unenforceable or invalid under applicable law or is declared unenforceable or invalid by arbitration or court decision, this shall not affect the validity or enforceability of these Terms and Conditions as a whole, but instead these Terms and Conditions shall be amended to the extent possible under applicable law to fully reflect the parties' original intent under the original Terms and Conditions.

Force Majeure

The EC shall not be liable for any delay in performance or failure to perform or any other failure to perform due to circumstances and obstacles beyond our reasonable control, including but not limited to strikes, governmental orders, acts of war or national emergency, threats or acts of terrorism, environmental or climatic anomalies, non-performance by third parties, interruptions in internet connectivity, and failure of computer equipment and software. In the event of such force majeure, We will endeavour to remedy the resulting delays as quickly as possible