Refund policy
RULES ON RETURNING GOODS
In accordance with the Cabinet of Ministers Regulation No.255 of 20 May 2014 "Regulations on Distance Contract", the Buyer has the right to withdraw from the Purchase within 14 (fourteen) days without giving any reason.
In order to exercise the right to cancel the Order, the Buyer must inform the Seller of the Buyer's decision to cancel the Purchase by sending a letter to Ieroči Lāčplēsis KI Ltd, address: Centrāltirgus iela 3 k-6, Riga, Latvia, LV-1050, or by submitting a written notice to the following e-mail address: info@elviskruze.com
In the letter of cancellation, please specify the following information: order number/receipt number, date of issue of the delivery note and the product code, name and quantity of the goods you wish to return.
The Buyer's right of withdrawal is respected if the Buyer notifies the decision to withdraw before the expiry of the right of withdrawal.
Each Buyer shall have the right, within 14 (fourteen) days from the delivery of the order, to exchange the goods for other goods by agreement with a representative of the Seller, if such goods are available in the Online Shop and if:
the goods are unused, the packaging of the goods is intact and undamaged;
the Buyer has the accompanying documents and the goods are complete.
In the event of exercise of the Buyer's right of withdrawal, the Seller shall refund the payments received with the Buyer's order, including the delivery costs paid (unless the Buyer has expressly expressed a wish to use a delivery method other than the standard delivery method offered by the Seller), without undue delay and in any event not later than 14 (fourteen) days from the date on which the Seller was informed of the Buyer's decision to withdraw from this contract. The Seller will refund payments received using the same means of payment as used by the Buyer for the original transaction, unless the Buyer expressly agrees to another means of payment, in which case no charge will be made to the Buyer in respect of such refund.
The Seller may withhold the refund until it has received the goods back or the Buyer has provided proof that the goods have been returned, whichever is the earlier.
The Buyer must return or hand over the goods to Ieroči Lāčplēsis KI Ltd, address Centrāltirgus iela 3 k-6, Riga, Latvia, LV-1050 without undue delay and in any event not later than 14 (fourteen) days from the date on which the Buyer notified us of its decision to withdraw from this contract. The time limit will be met if the Buyer returns the goods before the expiry of the 14 (fourteen) day period.
The Buyer shall bear the direct costs of returning the goods.
The Buyer shall be liable for any depreciation in the value of the goods if the goods are used for purposes other than ascertaining the nature, characteristics and performance of the goods. The goods shall be used for the purpose of examination to the extent that it would be possible to do so in the shop. The Buyer is responsible for ensuring that the Goods do not deteriorate in value, quality or safety, otherwise the Seller shall be entitled to refuse the Buyer the right of withdrawal in respect of the Goods delivered.
The Seller shall have the right not to accept the Goods and to refuse the Buyer the right of withdrawal and not to refund the money paid by the Buyer for the Goods if the Seller has detected damage to the Goods or if the Goods have lost their "appearance" (labels removed and/or damaged, protective films torn, etc.) and/or signs of use of the Goods have been detected.
When returning the Goods, the Buyer must comply with the following provisions:
The Goods must be returned in their original packaging (we recommend that you open the packaging carefully when you receive the Goods).
The goods must be returned in their complete condition.
When returning the goods, the Seller must provide the accompanying documents (purchase documents).
The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for returning the goods have not been complied with.
The return of the goods shall be carried out in accordance with the procedures established by the Seller.
The Buyer shall pay the direct costs of returning the goods.
The money for the returned goods shall be refunded by transfer to the Buyer's bank account.
Categories of goods which cannot be returned to the Seller or exchanged:
(a) personal hygiene products if their packaging has been opened (toothbrush, disposables, etc.);
b) underwear, socks, if their packaging has been opened;
c) and other goods which are not returnable in accordance with the laws and regulations in force in the Republic of Latvia
How to replace or return defective goods:
If the goods are defective or there is an error in the order (wrong size, wrong colour), the Buyer may return or exchange the goods for the same as specified in the order;
The Seller undertakes to exchange the defective goods for a good quality (without defect);
If a defect is found in the goods, it must be notified to SIA Ieroči Lāčplēsis KI by sending an application to the following e-mail address: info@elviskruze.com or by telephone at: 20219148
The application must contain the Buyer's contact information for communication, the name of the goods, the code, the order number and a brief description of the defect.
A reply to the Buyer's defect application letter will be provided within 3 working days;
The identification of the defect and the reimbursement of the damages shall be carried out within the time limits and in accordance with the procedures laid down in the applicable laws and regulations.
Defects in the Goods
The Buyer shall be obliged to make a claim for the remedy of defects in the following cases if:
the defect is irremediable and interferes with the full use of the goods, the Buyer has the right to :
to request the replacement of the goods in question with new goods of the same type; or
terminate the Purchase Contract and request a refund of the monies paid.
the defect in the goods is remediable, but must be rectified after a certain period of time, with the result that the Buyer cannot make full use of the goods, the Buyer has the right to:
request the replacement of the goods in question with new goods of the same type; or
terminate the Purchase Contract and request a refund of the monies paid.
The Buyer must inform the Seller of the defect in the goods as soon as the defect is detected, but no later than the end of the warranty period.
The Seller shall make a decision on the satisfaction or rejection of the Buyer's claims within 30 (thirty) days from the moment when the Buyer has informed the Seller of the defect and has received the defective goods from the Seller.
The Buyer will be informed by telephone of the decision on the claim within 30 (thirty) days of the Buyer having informed the Seller of the defect and having received the defective goods from the Buyer.
The Seller shall not be liable for any damage or defect to any third party who has purchased the goods from the Buyer.
All rights and obligations between the Seller and the Buyer in relation to warranty are defined in the laws and regulations of the Republic of Latvia.
The Buyer shall lose the right to claim for warranty services in the event that:
The Buyer is unable to provide proof of payment and delivery of the goods;
The Buyer is unable to produce evidence of obvious defects in the goods at the time of delivery;
The warranty period has expired;
Mechanical damage to the goods is caused by the Buyer's actions;
The goods have been used in unsuitable conditions, in a humid, chemical or mechanical environment;
The Goods have not been used for their intended purpose;
The Goods are damaged because they have been used under unusually high stress conditions or have been used in a manner contrary to the documentation, instructions, technical standards and safety regulations.
The Goods are damaged due to unavoidable and/or unforeseeable circumstances, water, fire damage/loss or other unavoidable factors.
The product is a digital product, which is the intellectual property of the rebranding party, which cannot be physically returned to the consumer.
Final Terms
The Seller reserves the right to modify, supplement these Terms and other documents related to these Terms. Amendments or corrections to the Terms shall take effect from the date on which they are posted on the Website.
If the Buyer does not agree with the correction, partial additions to our Terms, the Buyer has the right to withdraw from them, provided that the Buyer loses the right to use the services of the Online Shop.
If the Buyer continues to use the Online Shop services after the revision of the Terms, the Buyer shall be deemed to have accepted the revision, partial changes or additions to the Terms.
These Terms and Conditions have been drawn up in compliance with the laws and regulations of the Republic of Latvia.
The Parties shall be exempt from the liability set forth in these Terms if their performance is impossible due to circumstances caused by force majeure.
The Consumer Rights Protection Law states: if the seller or service provider fails to remedy the defect in the goods or services within 30 days of the date on which the buyer made a claim or within the time limit set by duly authorised supervisory and control authorities, the seller or service provider shall be liable to compensate for any loss suffered by the consumer as a result of the delay.
In accordance with the Cabinet of Ministers Regulation No.255 of 20 May 2014 "Regulations on Distance Contract", the Buyer has the right to withdraw from the Purchase within 14 (fourteen) days without giving any reason.
In order to exercise the right to cancel the Order, the Buyer must inform the Seller of the Buyer's decision to cancel the Purchase by sending a letter to Ieroči Lāčplēsis KI Ltd, address: Centrāltirgus iela 3 k-6, Riga, Latvia, LV-1050, or by submitting a written notice to the following e-mail address: info@elviskruze.com
In the letter of cancellation, please specify the following information: order number/receipt number, date of issue of the delivery note and the product code, name and quantity of the goods you wish to return.
The Buyer's right of withdrawal is respected if the Buyer notifies the decision to withdraw before the expiry of the right of withdrawal.
Each Buyer shall have the right, within 14 (fourteen) days from the delivery of the order, to exchange the goods for other goods by agreement with a representative of the Seller, if such goods are available in the Online Shop and if:
the goods are unused, the packaging of the goods is intact and undamaged;
the Buyer has the accompanying documents and the goods are complete.
In the event of exercise of the Buyer's right of withdrawal, the Seller shall refund the payments received with the Buyer's order, including the delivery costs paid (unless the Buyer has expressly expressed a wish to use a delivery method other than the standard delivery method offered by the Seller), without undue delay and in any event not later than 14 (fourteen) days from the date on which the Seller was informed of the Buyer's decision to withdraw from this contract. The Seller will refund payments received using the same means of payment as used by the Buyer for the original transaction, unless the Buyer expressly agrees to another means of payment, in which case no charge will be made to the Buyer in respect of such refund.
The Seller may withhold the refund until it has received the goods back or the Buyer has provided proof that the goods have been returned, whichever is the earlier.
The Buyer must return or hand over the goods to Ieroči Lāčplēsis KI Ltd, address Centrāltirgus iela 3 k-6, Riga, Latvia, LV-1050 without undue delay and in any event not later than 14 (fourteen) days from the date on which the Buyer notified us of its decision to withdraw from this contract. The time limit will be met if the Buyer returns the goods before the expiry of the 14 (fourteen) day period.
The Buyer shall bear the direct costs of returning the goods.
The Buyer shall be liable for any depreciation in the value of the goods if the goods are used for purposes other than ascertaining the nature, characteristics and performance of the goods. The goods shall be used for the purpose of examination to the extent that it would be possible to do so in the shop. The Buyer is responsible for ensuring that the Goods do not deteriorate in value, quality or safety, otherwise the Seller shall be entitled to refuse the Buyer the right of withdrawal in respect of the Goods delivered.
The Seller shall have the right not to accept the Goods and to refuse the Buyer the right of withdrawal and not to refund the money paid by the Buyer for the Goods if the Seller has detected damage to the Goods or if the Goods have lost their "appearance" (labels removed and/or damaged, protective films torn, etc.) and/or signs of use of the Goods have been detected.
When returning the Goods, the Buyer must comply with the following provisions:
The Goods must be returned in their original packaging (we recommend that you open the packaging carefully when you receive the Goods).
The goods must be returned in their complete condition.
When returning the goods, the Seller must provide the accompanying documents (purchase documents).
The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for returning the goods have not been complied with.
The return of the goods shall be carried out in accordance with the procedures established by the Seller.
The Buyer shall pay the direct costs of returning the goods.
The money for the returned goods shall be refunded by transfer to the Buyer's bank account.
Categories of goods which cannot be returned to the Seller or exchanged:
(a) personal hygiene products if their packaging has been opened (toothbrush, disposables, etc.);
b) underwear, socks, if their packaging has been opened;
c) and other goods which are not returnable in accordance with the laws and regulations in force in the Republic of Latvia
How to replace or return defective goods:
If the goods are defective or there is an error in the order (wrong size, wrong colour), the Buyer may return or exchange the goods for the same as specified in the order;
The Seller undertakes to exchange the defective goods for a good quality (without defect);
If a defect is found in the goods, it must be notified to SIA Ieroči Lāčplēsis KI by sending an application to the following e-mail address: info@elviskruze.com or by telephone at: 20219148
The application must contain the Buyer's contact information for communication, the name of the goods, the code, the order number and a brief description of the defect.
A reply to the Buyer's defect application letter will be provided within 3 working days;
The identification of the defect and the reimbursement of the damages shall be carried out within the time limits and in accordance with the procedures laid down in the applicable laws and regulations.
Defects in the Goods
The Buyer shall be obliged to make a claim for the remedy of defects in the following cases if:
the defect is irremediable and interferes with the full use of the goods, the Buyer has the right to :
to request the replacement of the goods in question with new goods of the same type; or
terminate the Purchase Contract and request a refund of the monies paid.
the defect in the goods is remediable, but must be rectified after a certain period of time, with the result that the Buyer cannot make full use of the goods, the Buyer has the right to:
request the replacement of the goods in question with new goods of the same type; or
terminate the Purchase Contract and request a refund of the monies paid.
The Buyer must inform the Seller of the defect in the goods as soon as the defect is detected, but no later than the end of the warranty period.
The Seller shall make a decision on the satisfaction or rejection of the Buyer's claims within 30 (thirty) days from the moment when the Buyer has informed the Seller of the defect and has received the defective goods from the Seller.
The Buyer will be informed by telephone of the decision on the claim within 30 (thirty) days of the Buyer having informed the Seller of the defect and having received the defective goods from the Buyer.
The Seller shall not be liable for any damage or defect to any third party who has purchased the goods from the Buyer.
All rights and obligations between the Seller and the Buyer in relation to warranty are defined in the laws and regulations of the Republic of Latvia.
The Buyer shall lose the right to claim for warranty services in the event that:
The Buyer is unable to provide proof of payment and delivery of the goods;
The Buyer is unable to produce evidence of obvious defects in the goods at the time of delivery;
The warranty period has expired;
Mechanical damage to the goods is caused by the Buyer's actions;
The goods have been used in unsuitable conditions, in a humid, chemical or mechanical environment;
The Goods have not been used for their intended purpose;
The Goods are damaged because they have been used under unusually high stress conditions or have been used in a manner contrary to the documentation, instructions, technical standards and safety regulations.
The Goods are damaged due to unavoidable and/or unforeseeable circumstances, water, fire damage/loss or other unavoidable factors.
The product is a digital product, which is the intellectual property of the rebranding party, which cannot be physically returned to the consumer.
Final Terms
The Seller reserves the right to modify, supplement these Terms and other documents related to these Terms. Amendments or corrections to the Terms shall take effect from the date on which they are posted on the Website.
If the Buyer does not agree with the correction, partial additions to our Terms, the Buyer has the right to withdraw from them, provided that the Buyer loses the right to use the services of the Online Shop.
If the Buyer continues to use the Online Shop services after the revision of the Terms, the Buyer shall be deemed to have accepted the revision, partial changes or additions to the Terms.
These Terms and Conditions have been drawn up in compliance with the laws and regulations of the Republic of Latvia.
The Parties shall be exempt from the liability set forth in these Terms if their performance is impossible due to circumstances caused by force majeure.
The Consumer Rights Protection Law states: if the seller or service provider fails to remedy the defect in the goods or services within 30 days of the date on which the buyer made a claim or within the time limit set by duly authorised supervisory and control authorities, the seller or service provider shall be liable to compensate for any loss suffered by the consumer as a result of the delay.